Support

Help for brands, creators, and reviewers

BeautyReach is designed to be self-serve. Reach out when your team needs help with setup, monthly app-subscription billing, separate campaign-payment steps, creator workflows, or production access questions.

Email Support Open Docs See Pricing

Primary contact

Support inbox

Use james@project-pioneer.com for product questions, app-subscription billing issues, campaign-payment or payout-flow questions, creator flow follow-up, or production route problems.

Support URL: https://beautyreach.project-pioneer.com/support

Fastest way to get help

Include the page and the step you were on

Brands: include the shop domain, active tab, and what step failed.

If the issue is payment-related, tell us whether it is the monthly app subscription or a campaign-payment step.

Creators: include the campaign or application reference and the email used for signup.

Reviewers: include the production URL you opened and the expected screen or action.

Reference links

Public pages that stay aligned with production

Docs: https://beautyreach.project-pioneer.com/docs

Reviewer guide: https://beautyreach.project-pioneer.com/reviewer-guide

Review walkthrough: https://beautyreach.project-pioneer.com/review-screencast

Release notes: https://beautyreach.project-pioneer.com/changelog

Live product routes

Public URLs currently covered by support

Brand overview: https://beautyreach.project-pioneer.com/for-brands

Pricing: https://beautyreach.project-pioneer.com/pricing

Creator signup: https://beautyreach.project-pioneer.com/creator-signup

Open campaigns: https://beautyreach.project-pioneer.com/campaigns

Application lookup: https://beautyreach.project-pioneer.com/creator/application-status

Campaign workspace: https://beautyreach.project-pioneer.com/app?tab=campaigns

Plan management: https://beautyreach.project-pioneer.com/app?tab=billing